Your support team is
too busy to see the fire.
Agents are paid to close tickets, not to write strategy. When 50 customers complain about a broken checkout across 10 different agents, it looks like "just another busy morning." SignalCX connects the dots before the revenue bleeds.
1. The Siloed Inbox
Agents read one email at a time. They apologize, refund, and move on. The macro-level friction points remain completely hidden from leadership until it's too late.
2. Engineering Pushback
"People are complaining about the UI" isn't enough to get developers to act. You need quantified data: "82 iOS users failed 3D-Secure in the last hour."
3. Survey Delays
NPS scores and post-purchase surveys are lagging indicators. By the time a customer tells you what went wrong, you've already lost the sale and the review.
Bypass the bottleneck.
Without reading invoices.
To fix the blind spot, the AI needs the raw data. But founders hesitate because they don't want an AI reading their personal emails, investor updates, or invoices mixed into the support inbox.
The Solution: SignalCX uses a 3-minute, zero-code forwarding rule combined with a strict Pre-Ingest Filtering System. You define exactly what gets dropped before it ever hits our servers.
- Forward from Gorgias, Zendesk, Intercom, or Outlook.
- Set exclusions (e.g.,
If subject contains "Invoice" → Drop). - Dropped emails are instantly purged.
System Inbound Rules
Four blind spots.
One neural network.
Once ingested, the AI doesn't just "read" the emails. It clusters language and intent to explicitly hunt for the four operational failures that actively drain your profitability.
1. The Revenue Leaks
A broken checkout button costs thousands per hour. Support agents assume it's "user error." SignalCX flags the payment gateway failure the moment the pattern emerges.
2. Physical QC & Logistics
Stop dropshipping bad batches. By clustering phrases across emails, SignalCX spots manufacturing defects and carrier delays before your warehouse notices.
3. App & UX Friction
If 50 users email you asking "how do I reset my password?", your app design is failing. SignalCX quantifies UI confusion into direct engineering tasks.
4. Silent Revenue Warnings
Your team resolves the ticket, but the customer still leaves a 1-star review. SignalCX tracks the underlying sentiment trajectory of your inbox to flag rising frustration before it hits your bottom line.
Data is useless.
Direction is everything.
We don't just dump unstructured data on you. We format the intelligence specifically for the people who need to take action.
The Live Console
Built for your Support and Operations Managers. Watch the AI automatically tag and categorise every email by intent — complaints, billing queries, shipping issues, and more. Export CSV/PDF reports and hand them directly to your engineering or product teams.
The Monday Briefing
Built for Founders and C-Suite. You don't have time to log into another tool. Every Monday, receive a single automated email detailing your macro CX health, revenue threats, and the top 3 friction points ranked by financial priority.
Support inbox,
built right in.
SignalCX isn't just intelligence — it's also your live support inbox. Assign emails to teammates, set priorities, tag conversations, and reply directly without switching tools.
On Radar and Enterprise, the AI drafts replies for you — reading the full thread, understanding context, and matching your team's tone. One click to insert, edit, and send.
- Assign, tag, prioritise & resolve tickets
- AI auto-tagging on every incoming email
- AI reply drafting — contextual one-click drafts (Radar & Enterprise)
- Invite your support team with a dedicated Support role
- Shopify integration — view orders, refund & cancel in-thread
Agency & Enterprise Infrastructure.
Features built to scale your business, protect your data, and generate side revenue.
Multi-Workspace Architecture
Manage multiple brands from one login. Each workspace runs its own independent ingest rules and team permissions.
50% Off Additional WorkspacesBuilt-in Affiliate Loop
Refer clients or other founders. They get 50% off their subscription. You get 80% of their first payment, plus 10% recurring MRR.
Direct Payouts in DashboardCryptographic Deletion
You own your data. Manually purge any sensitive email. The body content is permanently wiped, and we generate a deletion receipt for your logs.
AES-256 Encryption