Transparent Scaling
One platform.
No per-agent fees.
Shared inbox, AI replies, Shopify order management, macros, and intelligence reports — all included. Upgrade, downgrade, or cancel at any time.
Signal
Try SignalCX free — full inbox, limited volume
Free
Email ingestion
50 / mo
AI insights
3 / mo
Reports
1 / mo
Data retention
14 days
Team members
1
Shared team inbox
AI reply drafting
Macros & presets
Snippet library
Shopify order view
Refund / cancel / create orders
Tags & priority
Agent assignment
AI email tagging
Trend alerts
Scheduled reports
Email report delivery
CSV export
PDF export
Slack / webhooks
Dedicated support
Pulse
For small ecom teams ready to move fast
$14
/mo
$11.67
/mo
$140 billed annually · save 2 months
$10.50
/mo
$252 billed every 2 years · save 6 months
Email ingestion
500 / mo
AI insights
25 / mo
Reports
10 / mo
Data retention
90 days
Team members
3
Shared team inbox
AI reply drafting
Macros & presets
Snippet library
Shopify order view
Refund / cancel / create orders
Tags & priority
Agent assignment
AI email tagging
Trend alerts
Scheduled reports
Email report delivery
CSV export
PDF export
Slack / webhooks
Dedicated support
Most Popular
Radar
Full power CX platform for scaling brands
$39
/mo
$32.50
/mo
$390 billed annually · save 2 months
$29.25
/mo
$702 billed every 2 years · save 6 months
Email ingestion
3,000 / mo
AI insights
150 / mo
Reports
Unlimited
Data retention
12 months
Team members
10
Shared team inbox
AI reply drafting
Macros & presets
Snippet library
Shopify order view
Refund / cancel / create orders
Tags & priority
Agent assignment
AI email tagging
Trend alerts
Scheduled reports
Email report delivery
CSV export
PDF export
Slack / webhooks
Dedicated support
Enterprise
Unlimited volume, custom onboarding & SLAs
Custom
Email ingestion
Unlimited / mo
AI insights
Unlimited / mo
Reports
Unlimited
Data retention
Unlimited
Team members
Unlimited
Shared team inbox
AI reply drafting
Macros & presets
Snippet library
Shopify order view
Refund / cancel / create orders
Tags & priority
Agent assignment
AI email tagging
Trend alerts
Scheduled reports
Email report delivery
CSV export
PDF export
Slack / webhooks
Dedicated support
72-hour money-back guarantee. Cancel anytime. Billed in USD.
Complete Feature Matrix
Detailed breakdown of infrastructure caps and analytical capabilities.
| System Capability | Signal | Pulse | Radar | Enterprise |
|---|---|---|---|---|
| Volume Limits | ||||
| Signal Ingestion | 50 | 500 | 3,000 | Unlimited |
| AI Processing Units | 3 | 25 | 150 | Unlimited |
| Emails Per Report | 5 | 100 | 500 | Unlimited |
| Reports | 1 / mo | 10 / mo | Unlimited | Unlimited |
| Data Retention | 14 days | 90 days | 12 months | Unlimited |
| Team Members | 1 | 3 | 10 | Unlimited |
| Workspaces | 1 | 1 | Unlimited | Unlimited |
| Inbox & Helpdesk | ||||
| Shared Team Inbox | ||||
| AI Reply Drafting | — | |||
| Macros & Presets | — | |||
| Snippet Library | ||||
| Tags & Priority | ||||
| Agent Assignment | — | |||
| eCommerce (Shopify) | ||||
| Order History & Tracking | ||||
| Refund / Cancel / Create Orders | — | |||
| AI Intelligence | ||||
| AI Email Tagging | — | — | ||
| Trend & Anomaly Alerts | — | — | ||
| Auto-Weekly Briefings | — | — | ||
| Monthly Deep-Dive Analysis | — | — | — | |
| Email Report Delivery | — | — | ||
| Infrastructure & Ops | ||||
| CSV Export | — | |||
| PDF Export | — | — | ||
| Raw API Access | — | — | — | |
| Slack / Webhook Integrations | — | — | — | |
| Custom Ingestion Pipelines | — | — | — | |
| Priority Processing | — | — | ||
| Dedicated Support | — | — | — | |
Clear the Noise
Frequently Asked Questions.
"Ingest Limits" refer to the raw number of support emails you forward to us per month. "AI Insights" refer to the deep, pattern-matching reports generated from that data. Free gives you a taste, Pulse handles small-business volume, and Radar scales to 3,000 emails with 150 insights. Enterprise removes all limits entirely.
Yes. All billing is handled securely via Stripe. You can move between Signal, Pulse, and Radar at any point during your billing cycle. Upgrades are prorated automatically. For Enterprise, contact our sales team to discuss custom terms.
Security is our baseline. All data is encrypted at rest using AES-256 and in transit via TLS 1.3. We strictly enforce the data retention policies listed in the pricing table and we never sell your proprietary data. Enterprise customers get unlimited retention.
Enterprise removes all volume caps and unlocks advanced features: API access, Slack/webhook integrations, custom ingestion pipelines, dedicated onboarding, and priority infrastructure. Pricing is based on your volume and requirements. Contact sales to discuss your needs.