Free plan available — set up in 60 seconds. Get started →

SIGNALCX
Features Integrations Solutions Pricing Partners
Sign In Create Account →
Help Center

Setup Guides

Connect your email provider or import historical data. Step-by-step for every platform.

Set up auto-forwarding so a copy of every incoming support email is sent to your SignalCX ingest address. Your existing helpdesk or inbox continues to work exactly as before.

  1. Open Gmail on desktop and click the gear icon (top right)
  2. Click See all settings
  3. Click the Forwarding and POP/IMAP tab
  4. Click Add a forwarding address
  5. Enter your SignalCX ingest address (e.g. yourworkspace@ingest.trysignalcx.com)
  6. Click Proceed, then OK
  7. Important: Gmail sends a verification email to your SignalCX ingest address. Go to your SignalCX Emails page, find the email from Google, open it and click the confirmation link inside. Forwarding won't work until you do this.
  8. Go back to Settings → Forwarding and POP/IMAP
  9. Select Forward a copy of incoming mail to and choose your SignalCX address
  10. Select Keep Gmail's copy in the Inbox (recommended)
  11. Click Save Changes

Note: Google Workspace admins may need to enable auto-forwarding in the Admin Console under Apps → Google Workspace → Gmail → Settings.

Tip: To forward only support emails, create a Gmail filter: search bar dropdown → enter criteria → Create filter → check "Forward it to" → select your SignalCX address.

  1. Sign in at outlook.com
  2. Click the gear icon (top right) to open Settings
  3. Click Mail, then Forwarding
  4. Toggle Enable forwarding
  5. Enter your SignalCX ingest address
  6. Check Keep a copy of forwarded messages (recommended)
  7. Click Save

Note: Microsoft 365 blocks external forwarding by default. Your admin needs to enable it: Microsoft 365 Defender Portal → Policies → Anti-spam → Outbound policy → Set "Automatic forwarding rules" to On.

  1. Open Outlook and click File → Manage Rules & Alerts
  2. Click New Rule
  3. Select Apply rule on messages I receive → Next
  4. Don't select any conditions (to forward all emails) → click Next → confirm Yes
  5. Check Forward it to people or public group
  6. Click the underlined link and enter your SignalCX ingest address
  7. Click Next, add any exceptions if needed
  8. Name the rule (e.g. "SignalCX Forward") and check Turn on this rule
  9. Click Finish

Note: For POP/IMAP accounts, Outlook must be open for the rule to work. For Exchange/365 accounts, it runs server-side.

  1. Click the gear icon (top right) → Settings
  2. Go to Mail → Forwarding
  3. Toggle Enable forwarding
  4. Enter your SignalCX ingest address
  5. Check Keep a copy of forwarded messages
  6. Click Save
  1. Sign in to Yahoo Mail (requires Yahoo Mail Plus for auto-forwarding)
  2. Click the gear icon (top right) → More Settings
  3. Click Mailboxes in the left menu
  4. Select your primary mailbox
  5. Scroll down to Forwarding
  6. Enter your SignalCX ingest address
  7. Click Verify and confirm the verification email
  8. Return to Yahoo and save

Note: If you don't have Yahoo Mail Plus, use a filter instead: Settings → More Settings → Filters → Add new filter → set "Forward to" as the action.

  1. Sign in to Zoho Mail
  2. Click the gear icon → Settings
  3. Go to Mail → Email Forwarding
  4. Click Add email address
  5. Enter your SignalCX ingest address
  6. Confirm the verification email Zoho sends
  7. Select the address and enable forwarding
  8. Choose Keep a copy in Zoho (recommended)
  9. Click Save
  1. Sign in to your Email & Office Dashboard at GoDaddy
  2. Next to the user you want to forward, click Manage
  3. Click Forwarding
  4. Enter your SignalCX ingest address
  5. Check Keep a copy of forwarded mail (recommended)
  6. Click Save

Note: GoDaddy blocks external forwarding by default. An admin must enable it: Email & Office Dashboard → Admin → Email Forwarding → Toggle Forwarding Status to On.

  1. Sign in to Webmail (use your Professional Email credentials)
  2. Click the gear icon → Settings
  3. Select Preferences → Forwarding
  4. Click Add next to "Forward emails out"
  5. Enter your SignalCX ingest address
  6. Choose whether to keep a copy in your inbox
  7. Click Next and enter the confirmation code
  8. Click Start forwarding
  1. Sign in to Webmail at privateemail.com
  2. Click the gear icon → Settings
  3. Click Mail → Auto forward
  4. Enter your SignalCX ingest address
  5. Toggle Auto forward to ON
  6. Check Keep a copy of the message on the server
  7. Click Apply changes

Note: Emails marked as spam will not be forwarded.

  1. Sign in to your Namecheap account
  2. Go to Domain List → click Manage next to your domain
  3. Go to the Advanced DNS tab
  4. Under Mail Settings, select Email Forwarding → Save
  5. Go to the Domain tab → scroll to Redirect Email
  6. Click Add Forwarder
  7. Enter the alias (e.g. "support") and your SignalCX ingest address
  8. Click the checkmark to save

Note: This creates a forwarding-only address (no inbox). Allow up to 1 hour to become active.

  1. Log in to cPanel (usually at yourdomain.com/cpanel)
  2. Under the Email section, click Forwarders
  3. Click Add Forwarder
  4. Enter the email address to forward FROM
  5. Under Destination, select Forward to email address
  6. Enter your SignalCX ingest address
  7. Click Add Forwarder

Note: Works for Hostinger, Bluehost, SiteGround, A2 Hosting, InMotion, HostGator, DreamHost, and any cPanel host.

  1. Go to icloud.com/mail and sign in
  2. Click the gear icon (bottom left) → Preferences
  3. Click the General tab
  4. Check Forward my email to and enter your SignalCX ingest address
  5. Click Done
  1. Sign in to Fastmail
  2. Go to Settings → Mail Rules
  3. Click Create Rule
  4. Leave conditions empty (to match all emails)
  5. Set action to Forward to and enter your SignalCX ingest address
  6. Click Save
  1. ProtonMail does NOT support native auto-forwarding due to its encryption model
  2. Workaround: Use ProtonMail Bridge with a desktop email client (Outlook/Thunderbird)
  3. Set up a forwarding rule in the desktop client
  4. This requires ProtonMail Plus and the Bridge app running on a desktop

Note: Recommended alternative: Export your emails as CSV and use the Historical Email Import feature in SignalCX.

  1. Go to Settings → Integrations → Email
  2. Navigate to Forwarding Rules
  3. Add your SignalCX ingest address as a forwarding destination for incoming tickets
  1. Go to Admin Center → Channels → Email
  2. Under your support address, click Edit
  3. Add your SignalCX ingest address as an auto-BCC or forwarding destination
  1. Go to Admin → Channels → Email
  2. Select your support email
  3. Add a forwarding rule to your SignalCX ingest address
  1. Go to Settings → Channels → Email
  2. Add your SignalCX ingest address as a BCC or forwarding address for incoming conversations
  1. Go to Manage → Mailbox → Email Settings
  2. Add your SignalCX ingest address as a forwarding destination
  1. Go to Settings → Channels → Email → Forwarding
  2. Add your SignalCX ingest address as an auto-forward recipient

Export your historical emails as CSV and import them into SignalCX to get insights from day one. Go to Settings → Historical Emails to start an import.

  1. Go to takeout.google.com
  2. Click Deselect all at the top
  3. Scroll down and check Mail only
  4. Click All Mail data included → select specific labels if you only want support emails
  5. Click OK → scroll down → click Next step
  6. Choose delivery method (email download link), file type (.zip), and size
  7. Click Create export
  8. Google emails you a download link when ready (can take hours for large mailboxes)
  9. Download the .mbox file → use an mbox-to-CSV converter (e.g. mbox-to-csv.com)

Tip: Faster method: Label your support emails first (select all → apply label "SignalCX Export"), then export only that label via Takeout.

  1. Open Outlook Desktop
  2. Go to File → Open & Export → Import/Export
  3. Select Export to a file → Next
  4. Select Comma Separated Values → Next
  5. Select the Inbox folder (or specific subfolder) → Next
  6. Choose a save location and filename → Next
  7. Click Finish

Note: Outlook on the Web does not have a native CSV export. Use Outlook desktop, Microsoft 365 eDiscovery, or a tool like SigParser.

  1. Yahoo does not offer native CSV export
  2. Connect Yahoo to an email client (Outlook, Thunderbird) via IMAP
  3. Download emails to the client, then export as CSV

Note: IMAP settings: Server: imap.mail.yahoo.com, Port: 993, SSL. Requires an app password from login.yahoo.com → Account Security.

  1. Log in to Gorgias
  2. Go to your Tickets view
  3. Select the tickets you want to export (use filters to narrow down)
  4. Click the More dropdown → Export tickets
  5. Gorgias emails you a download link with the CSV file (active for 14 days)

Note: CSV includes ticket ID, status, channel, tags, dates, customer email, subject. For full message bodies, contact Gorgias support or use their API.

  1. Log in as Admin
  2. Go to Admin Center → Account → Tools → Reports
  3. Click Export tab
  4. Select CSV export
  5. Set date range if needed
  6. Click Export — Zendesk emails you a download link
  1. Log in as Admin
  2. Go to Admin → Account → Export data
  3. Click Export — Freshdesk emails you the file

Note: Alternative: Go to any ticket view → click the Export icon → select CSV.

  1. Go to Contacts or Conversations
  2. Apply filters to select the data you want
  3. Click Export (top right)
  4. Select CSV format
  5. Intercom emails you a download link

Note: For full message bodies, you may need the Intercom API or a third-party export tool.

  1. Log in as Admin
  2. Go to Manage → Company → Export
  3. Select Conversations
  4. Set date range and mailbox
  5. Click Export — Help Scout emails you a CSV link
  1. Go to Settings → Data Export
  2. Select Conversations or Tickets
  3. Set date range
  4. Click Export CSV
  1. Go to Shopify Admin → Customers
  2. Apply filters if needed
  3. Click Export → Export customers
  4. Select CSV format → click Export customers

Note: Shopify exports customer data, not support emails. For order-related communications, use a helpdesk integration and export from there.

At-a-glance summary of every supported platform.

Provider Auto-Forward CSV Export
Gmail / Google Workspace Yes (free) Google Takeout (.mbox)
Outlook.com Yes (free) File → Import/Export → CSV
Outlook Desktop Yes (via rules) File → Open & Export → CSV
Microsoft 365 Yes (admin must enable) eDiscovery or desktop export
Yahoo Paid (Yahoo Plus) No native (use IMAP client)
Zoho Yes (free) Settings → Export
GoDaddy (M365) Yes (admin must enable) Via Outlook desktop
GoDaddy Pro Email Yes (free) No native export
Namecheap Private Yes (free) No native export
Namecheap Free Yes (forwarding only) N/A (no mailbox)
cPanel (any host) Yes (free) No native (use client)
iCloud Yes (free) No native export
Fastmail Yes (free) Settings → Export
ProtonMail No (use Bridge) No native CSV
Gorgias N/A (helpdesk) Tickets → Export
Zendesk N/A (helpdesk) Admin → Reports → Export
Freshdesk N/A (helpdesk) Admin → Export data
Intercom N/A (helpdesk) Conversations → Export
Help Scout N/A (helpdesk) Manage → Export
Richpanel N/A (helpdesk) Settings → Data Export