How to switch from Gorgias to SignalCX
Gorgias is a solid helpdesk. But if your ticket costs are scaling with your revenue and you have no idea what's actually driving the volume — it's time to add intelligence to your stack.
Gorgias charges per ticket. As your store grows, so does your bill — without giving you any insight into why volume is increasing or what patterns are costing you the most money. SignalCX doesn't replace your inbox workflow, it adds a layer of intelligence on top: automatic reports, revenue-risk alerts, and pattern analysis that tell you what to fix before it becomes expensive.
Automatic AI reports showing exactly what's driving ticket volume
Revenue-risk alerts when refund spikes or carrier failures emerge
Full Shopify order management from your inbox — refund, cancel, create orders
Zero per-ticket pricing — flat monthly rate regardless of volume
How to make the switch.
Create your free SignalCX account
Go to trysignalcx.com/register and sign up. No credit card required. Takes under a minute. You'll land in the onboarding flow which walks you through the rest.
Copy your unique ingest email address
In SignalCX, go to Settings → Email Setup. You'll see your unique ingest address (something like yourworkspace@ingest.trysignalcx.com). This is the address all your support emails will be forwarded to.
Set up a forwarding rule from Gorgias (or your original address)
You have two options: forward directly from your support email address (e.g. support@yourstore.com in Gmail or Outlook), or set up a forwarding rule inside Gorgias to forward copies of incoming tickets to your SignalCX ingest address. Either works — forwarding from your original email address means SignalCX receives every email regardless of what Gorgias does with it.
Note: Gmail: Settings → See all settings → Forwarding and POP/IMAP → Add a forwarding address. Outlook: Settings → Mail → Rules → Add new rule.
Send a test email and confirm it arrives
Send an email to your support address and check that it appears in your SignalCX inbox within a minute or two. If it doesn't arrive, double-check the forwarding rule is active and verify your ingest address is correct in Settings.
Connect your Shopify store
Go to Settings → Shopify and connect your store with one click. Once connected, every customer conversation will automatically surface their order history, tracking status, and line items — and you'll be able to refund, cancel, or create orders without leaving the inbox.
Let it run for a few days, then run your first report
Once emails are flowing in, go to Reports → Create Report. Select a date range, choose your categories (or let SignalCX auto-detect them), and run your first analysis. On the Radar plan you'll get a full AI deep-dive into patterns, trends, and revenue risks every time you run a report.
(Optional) Import your Gorgias history
Want insights on your historical ticket data? Export your Gorgias conversations as CSV (in Gorgias: Settings → Data → Export), then import them in SignalCX under Settings → Historical Emails. You can run reports on your past data immediately.
Note: Full direct import from Gorgias is on our roadmap. For now the CSV import path covers most use cases.
Ready to make the move?
You can run SignalCX alongside Gorgias — no migration needed to start getting value.
Common questions about switching from Gorgias.
No. You can run both in parallel — keep responding to customers through Gorgias as normal, and use SignalCX for intelligence and reporting. Many teams start this way for 30 days to see the value before committing to a full switch.
Only if you set up forwarding inside Gorgias. If you forward from your original email address (e.g. in Gmail), Gorgias and SignalCX receive the same emails independently. Your Gorgias workflow is untouched.
SignalCX has its own Snippets (preset replies) and Macros system. You'll need to recreate these in SignalCX — they're quick to set up under Settings → Snippets and Settings → Macros.
Yes — export your conversations from Gorgias as CSV and import via Settings → Historical Emails in SignalCX. You can then run reports on historical data immediately. A direct Gorgias sync is on the roadmap.
Gorgias charges per ticket (roughly $0.04 per ticket on higher plans, plus $0.90–$1.00 per AI interaction). SignalCX is a flat monthly fee regardless of email volume. As your store grows, your SignalCX cost stays flat.
Full Comparison
SignalCX vs Gorgias — feature by feature
See the full side-by-side comparison including pricing, features, and intelligence capabilities.
Start alongside Gorgias.
See the difference in a week.
Forward emails to SignalCX while you keep using Gorgias. The intelligence speaks for itself.
Start free — no migration neededFree plan · No credit card · 3 minutes to set up